If the user wishes to cancel any booking due to any reason whatsoever, the same shall be only valid if ND is notified of the cancellation by an Email on working days, at least 15 days before the commencement of the trip or adventure activity. Any refund due to the user by ND shall be subject to cancellation charges which will be determined at ND’s sole discretion and can be upto 100% of the amount received by ND. Cancellation request received on Sundays and public holidays shall be processed only on the next official working day.

  • If the cancellation request is received before 45 days from the commencement of the trip, the whole amount paid for the trip will be refunded.
  • If the cancellation request is received within 30 to 45 days from the commencement of the trip or package 75% of the trip cost shall be refunded.
  • If the cancellation request is received between 15 to 30 days from the commencement of the trip, 50% of the trip cost shall be refunded.
  • In cases where the cancellation request is not received before 15 days from the commencement of the trip ND shall not be liable to pay any refund.
  • Cancellation for booking made within 15 days of departure date will not be liable for any refund.
  • The abovementioned refunds are subjected to deductions for any expenses that may have been incurred for hotel booking or transport etc, by ND.
  • In cases where the request for cancellation is received after the commencement of the trip or if the user voluntarily drops out of the trip for any reason whatsoever, ND shall not be liable to pay any refund. Furthermore, no refund shall be payable by ND for any of the service or facility provided by ND in its packages, but not availed by the user.